Shipping policy
SHIPPING & HANDLING
To protect all customers and our business, all parcels shipped are insured for loss and damage up to the value as stated by the courier.
The Buyer is responsible for all shipping, handling, and insurance costs.
Costs of Shipping & Insurance
Shipping costs are calculated at checkout based on package size, weight, and destination. If there is any discrepancy, we will let you know via email. Shipping is charged at the actual cost of postage and insurance; a small handling fee is included.
To protect all customers and our business, all parcels shipped are insured for loss and damage up to the value as stated by the courier.
The Buyer is responsible for all shipping, handling, and insurance costs.
Costs of Shipping & Insurance
Shipping costs are calculated at checkout based on package size, weight, and destination. If there is any discrepancy, we will let you know via email. Shipping is charged at the actual cost of postage and insurance; a small handling fee is included.
Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
International Shipping
For international shipments please note that your purchase may be subject to import duties and taxes that are levied once the package reaches the destination country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so we recommend that you should contact your local customs office for further information. Additionally, please note that when ordering from Wrmth, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. If you, the customer, refuse to pay duties and taxes upon the item arriving at your destination country, the goods will be returned to Wrmth at your expense, and you will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will also not be refunded.
DISPATCH AND DELIVERY TERMS
Wrmth must receive payment of the price in full for the goods that you order before your order can be processed. The payment of the advertised price will be taken at the point of order. Charging your payment method does not mean that an order has been accepted by Wrmth. Once payment has been processed, Wrmth will confirm that your order has been received by sending an email to you at the email address you provide. The email will include your name, a confirmation of your contact information, the order number, the total price charged, and information concerning the work of art. Wrmth’s acceptance of your order (which will happen when Wrmth dispatches your order) brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.
Dispatch Terms
Orders are dispatched as soon as possible after your payment is received in full and in any event within 30 days of confirmation of the order. Wrmth will post or arrange a courier, on your behalf, for the goods ordered by you to the person and address you give Wrmth at the time you make your order.
Delivery Terms
Your order will be shipped as soon as possible after your order is accepted and in any event within 30 days of dispatch of the order. Unfortunately, because most deliveries are handled by domestic postal services, we are not able to offer a definitive time or date for your delivery. All delivery times quoted on the web site are estimates only, based on availability, normal processing, and delivery companies. Once the goods are dispatched to you from Wrmth, you will become the owner of the goods you have ordered.
Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
Transit Time - Domestic
In general, domestic shipments are in transit for 4 to 7 days. All delivery times quoted on the web site are estimates only, based on availability, normal processing, and delivery companies.
Transit Time - International
Generally, orders shipped internationally are in transit for 6 - 22 days. All delivery times quoted on the web site are estimates only, based on availability, normal processing, and delivery companies.
Change Of Delivery Address
For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched. Contact Us to initiate a change of delivery request.
P.O. Box Shipping
Wrmth does not ship to P.O. box addresses.
Item(s) Out Of Stock
We do our best to maintain accurate inventory on our website but from time-to-time, there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will notify you as soon as possible and any sum debited by Wrmth from your payment method will be credited to your account in full. Wrmth will notify you by email at the email address given by you in your order form. The refund will be made as soon as possible and in any event within 30 days of your order.
Wrmth will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to Wrmth under this condition and Wrmth shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.
Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
LOSS OR DAMAGE
Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with us. If the parcel has been delivered without you being present, please contact us so we can advise you of next steps. Please do not discard any part of the parcel packaging.
Process for Parcel Damaged In-Transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim and has refunded the cost of the work of art.
Process for Parcel Lost In-Transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.